A guest requests a dairy-free modification for a dish that contains cheese and butter. Which option best reflects the correct first step?

• A. Immediately remove cheese from the plate at service.
• B. Check for a dairy-free version and inform the kitchen; assess cross-contact risk.
• C. Offer a dairy-free beverage instead.
• D. Decline the request and suggest another item.

Answer: (B)

When a guest asks for a dairy-free modification, the best first move is to check with the kitchen whether a true dairy-free version is available and to assess cross-contact risk. This step ensures the dish can be prepared without dairy ingredients like cheese or butter, and that no dairy remains in sauces, flavorings, or shared equipment. Informing the kitchen also updates the ticket so the correct substitutions are made and any required steps to prevent cross-contact (such as using clean utensils, pans, and separate prep areas) are put in place. If a dairy-free option can be prepared, communicate that to the guest and proceed with the modification. If not, discuss safe alternatives. Simply removing cheese at service or offering a drink doesn’t address hidden dairy or cross-contact, and declining without alternatives can disappoint the guest.