What is the re-fire process?

• A. Discard the dish
• B. Talk to chef or managers to decide redo or discard
• C. Automatically redo
• D. Offer dessert

Answer: (B)

When a dish needs to be redone, the best approach is to involve someone with kitchen authority, like the chef or a manager, to decide whether it should be redone or discarded. This ensures the decision factors in food safety, cooking time, and overall quality, and it keeps the guest experience consistent with the restaurant’s standards. If re-firing is appropriate, the kitchen can proceed with the remake; if not, they can offer a suitable alternative or replacement.

Discarding unilaterally bypasses these safeguards, and automatically redoing ignores kitchen capacity and safety considerations. Offering dessert doesn’t address the re-fire decision. The key is collaboration with the kitchen leadership to determine the best, fairest course of action for the guest and the operation.