What is the recommended approach when a dish contains an unavoidable allergen?

• A. Inform the guest and offer a safe alternative or remade dish; inform kitchen
• B. Decline service to the guest
• C. Remove allergen without informing the guest
• D. Wait for the guest to notice

Answer: (A)

When a dish contains an unavoidable allergen, the priority is guest safety through clear communication and safe alternatives. You should inform the guest about the allergen, apologize for the inconvenience, and offer a safe alternative or have the dish remade without that allergen. At the same time, inform the kitchen so they can take steps to prevent cross-contact, using clean utensils, separate prep areas, and new cookware if needed. This approach protects the guest, builds trust, and follows proper service protocol.

Not informing the guest or trying to remove the allergen without disclosure creates real risk and violates safety standards. Waiting for the guest to notice delays timely action and is poor service.