What should you do if a menu item is misprinted or described incorrectly?

• A. Serve as described
• B. Apologize, do not present the item, inform management; offer a correct alternative
• C. Ignore and wait for guest to notice
• D. Remove the menu from service entirely

Answer: (B)

When a menu item is misprinted or described incorrectly, the focus is on handling the error with accountability and guest satisfaction in mind. Start by apologizing to the guest, do not present the item as described, involve management to verify the mistake and determine the correct course, and offer a reliable alternative that the kitchen can prepare accurately. This approach protects the guest from misinformation or potential allergen issues, maintains trust, and keeps service running smoothly. Serving the item as described ignores the error and risks disappointing or upsetting the guest; making the guest wait for it to be noticed is poor service; removing the entire menu is excessive and disruptive.